Date and Time
Thursday Dec 18, 2025
8:00 AM - 12:00 PM EST
8 AM - 12 PM
Breakfast and Lunch will be provided
Location
AGC MA Training Room
888 Worcester Street
Wellesley, MA 02482
Fees/Admission
$275 for ELDS Alumni
$500 for non-Alumni
AGC MA Members only
Contact Information
John Ferrante
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ELDS Masterclass: Managing Difficult ...
Description
Delivering feedback or managing difficult conversations is often avoided until it’s too late!
Discover how to craft and deliver your message with clarity and empathy, incorporate the right questions and utilize active listening techniques to drive positive workplace outcomes.
Training Outcomes
- How to structure difficult conversations to ensure positive outcomes
- How to establish mutual purpose, trust, empathy and work towards a common goal
- How to incorporate specific active listening tactics, such as mirroring and labelling
- How to manage difficult conversations through effective interpersonal communication skills
This session will be led by Pinnacle Consulting as a follow on to the ELDS Effective Communication seminar.
