Date and Time
Monday May 11, 2026
12:00 PM - 1:00 PM EDT
Monday, May 11
12:00 pm-1:00 pm
Location
Virtual
Fees/Admission
Free (AGC MA Members Only)
Contact Information
lisa j frisbie
Send Email
Description
Join us for an informative session exploring how the American Arbitration Association (AAA) is reshaping dispute resolution through flexible service offerings and cutting-edge technology. Designed for attorneys and construction industry professionals, this presentation will highlight AAA’s expanding suite of a la carte services—providing greater customization, efficiency, and control across the dispute resolution process.
Attendees will also gain an inside look at AAA’s latest AI-driven initiatives, including the AI Arbitrator and the newly introduced Resolution Simulator. These tools are designed to enhance decision-making, streamline case management, and provide data-informed insights to help parties better evaluate outcomes and strategy.
Whether you are navigating complex construction disputes or advising clients on alternative dispute resolution options, this session will offer practical guidance on leveraging AAA’s innovative solutions to improve efficiency, reduce costs, and achieve more predictable results.
Key Takeaways:
- Overview of AAA’s a la carte services and when to use them
- Introduction to AI Arbitrator and Resolution Simulator
- How AI is transforming dispute resolution in the construction sector
- Practical applications for attorneys and industry professionals
Presented by: Jen Millender, Director of ADR Services, American Arbitration Association
Jen Millender has over 26 years of experience in the field of alternative dispute resolution (ADR). She currently serves as Director of ADR Services at the American Arbitration Association, where she oversees the administration of large, complex construction and real estate arbitrations and mediations throughout New England, New York, New Jersey, and the broader Mid-Atlantic region.
In this role, she works closely with parties, counsel, and neutrals to ensure the efficient and effective resolution of disputes. Her responsibilities include recruiting and developing diverse panels of arbitrators and mediators, leading outreach efforts within the construction and real estate communities and supporting education and business development initiatives. She is committed to advancing awareness and best practices in ADR across the industries she serves.
Jen is an active non-attorney member of the American Bar Association and regularly engages in professional and industry events related to dispute resolution.
Moderated by: Tony Starr, Board Counsel, Mintz
Tony is Co-chair of the firm's Construction Law Practice. He represents contractors, owners, developers, and public authorities across a wide range of construction-related issues in both the public and private sectors including contract drafting, bidding issues, job problems, change order disputes, mechanics’ liens, bond claims, terminations, and delay claims.
Tony has represented clients in numerous major construction trials, arbitrations, and mediations. He is a frequent lecturer in the area of construction law, particularly in the area of arbitration and mediation of construction disputes. Tony received his BA from Harvard University and his JD from Northeastern University.
